Ever been in a situation where the company that is ‘offering you’ a service they provide is bad, and that you would want to move ahead with you life, and make it better? You would obviously disconnect. Right? That’s exactly what Ryan Block tried to do with his Comcast internet connection.
When he called up their customer care to disconnect the internet connection, and also to return the cable card back to the company, what he experienced was truly frustrating. The customer service representative, literally pushed him to stay with the company, claiming that he was just doing his job. The entire voice recording of the conversation that Mr. Block had with Comcast can be heard here:
While this issue came to light only because this happened to people like Ryan Block, we are not sure how many are facing this issue. Digging over Twitter revealed some thoughts about Comcast from some of its customers. One of the worst example of Comcast’s customer service is here:
@comcastcares @Comcastcamille @comcast @XFINITY @ComcastMike @XFINITYproducts Alex 34215 put me on hold 1:05 mark! pic.twitter.com/Xcs1CBzeis
— Steven Tim Fuller (@steventimfuller) July 15, 2014
Sorry Comcast, I don’t find a single reason for you to record the conversations your customer care executives have with the customers to ‘improve’ the quality of service you provide. And now, its making me wonder what kind of service you would provide with your new acquisition.